Department of Health Guide for Constituency Staff – updated

The Department of Health has updated its helpful guide for constituency staff, which has been sent out by email to Members of Parliament.

The Ministerial correspondence – Guide for constituency staff is designed to help constituency office staff find their way around the health and social care system, and identify which organisation is best placed to help them with their constituency enquiries and casework. The guide explains the roles of the NHS trusts and arms-length bodies (ALBs) in the health and care sector, and includes contact details for the chief executives of all the Department’s ALBs.

If you have not already received a copy of this guide and would like one, please email us on and we will email you a copy.  Please note that this will only be sent out to those with verified Parliamentary email addresses.  It is not available to the public.

Health Assured Newsletter for November

Every month Health Assured, who are the Parliamentary Health Employee Assistance Programme (EAP) provider,  send out a newsletter to staff.

This month’s is now online. In it you’ll find features about Movember -, a report on this year’s National Stress Awareness day, and an article about Armistice Day and its significance.

Read the November Newsletter (PDF)

Disability and mental health awareness and information for MPs and their staff

The Commons Diversity and Inclusion team has a very useful resource for MPs and their staff on dealing with disability and mental health issues encountered when conducting their work either at Parliament or in their constituencies.

In conjunction with RADAR, they have published a comprehensive guide, which can be found on the intranet here:

It contains information on:

  • Access
  • Meetings, events and surgeries
  • Information and Communication
  • Communication Aids
  • Meeting disabled constituents
  • Common courtesies
  • Language
  • Disability Discrimination Law
  • Who is affected by the law?
  • How the law affects MPs
  • The Equality Duty
  • Useful contacts

There is also an MP and Staffers’ Guide to Mental Health which provides practical tips and advice on how Members and their staff can support constituents with mental health problems, and where to signpost them. Members and their staff often come into contact with constituents in distress either at surgeries or through emails and telephone calls, and this Guide provides information and guidance on how to deal with these difficult situations:

  • Quick-reference guide
  • An overview of mental health
  • How much help should you give?
  • How to help someone in distress
  • Handling difficult emails and phone calls
  • Signposting and local information