Taking Control of Your Time & Speed Reading


This workshop will give Members’ staff the opportunity to think about their roles and identify the tasks that really get results. In addition, delegates will learn a variety of tips and techniques on how to control more of their time, enabling them to focus on their key tasks.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=616

Conversations with Vulnerable People


This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518

Building Emotional Resilience


Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575

Role of the Office Manager Programme (3 day course – CMI endorsed)


This course is open to Members’ Staff who are Office Managers and want to explore people management in more depth and achieve a CMI management accreditation.

This course aims to develop office managers to manage people to greater effectiveness and build respectful and positive relationships and working environments. There will be a series of three workshops each one taking one day to complete. The workshops will focus on building effective relationships, leading, motivating and creating a culture of empowerment to get the best out of people and the benefits of good recruitment. It is necessary to attend all three workshops to complete the course. Material will be sent out in advance of the course starting in order that attendees may profile themselves beforehand and the course can be more specifically targeted to them.

For full details, click here: https://parliament.learningpool.com/course/view.php?id=1270

Finding Parliamentary Papers Online


Course overview and content:

Learn how to find Command papers, select committee reports and deposited papers using a variety of online resources, including Parliamentary Search, Public Information Online and historical Parliamentary Papers.

Duration: 1.5 hours

Who should attend this course:

This course is open to any user of the parliamentary intranet who needs to search for parliamentary papers.

Course Dates

  • 21 March 2019

To book, please visit