Hotline numbers for MPs, MEPs, MSPs, AMs and their staff

Quick link: The current hotlines list is here.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, Members of the Welsh Assembly or Members of the European Parliament, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version and update your bookmark if necessary. 

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

Don’t forget to check out our own W4MP casework guides; they’re here.

If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES


5 November 2018

  • Amended contact details for Personal Independence Payments (non-reassessment)
  • Amended contact details for Thames Water

26 October 2018

  • Added contact details for Mayor of the Sheffield City Region
  • Amended contact details for Network Rail
  • Amended contact details for O2/Telefonica
  • Added email address for PIP (non-reassessment)
  • Amended email address for PIP Independent Assessment Service
  • Removed contact details for the Skills Funding Agency
  • Added contact details for the Education and Skills Funding Agency
  • Amended telephone number address for The Student Loans Company

28 September 2018

  • Amended details for DWP Operations
  • Amended details for DWP Disability Services & Dispute Resolution Director
  • Amended details for DWP Operations
  • Amended details for DWP Works Services Director – Working Age
  • Amended details for DWP Universal Credit Operations Director
  • Amended details for DWP Pension Operations Director
  • Added contact details for the Equality and Human Rights Commission
  • Added contact details for Ofgem
  • Amended public contact details for the Money Advice Service
  • Amended contact details for Thames Water
  • Corrected contact details for the Student Loans Company

13 September 2018

  • Amended contact details for NHS England
  • Amended contact details for the Post Office
  • Amended contact details for the DVLA
  • Amended contact details for Manchester Airport
  • Amended public contact details for the Money Advice Service
  • Amended contact details for The National Trust

3 September 2018

  • Amended contact details for Personal Independence Payments
  • Added contact details for the Residential Landlords’ Association
  • Amended contact details for the National Blood & Transplant Service
  • Amended contact details for the Department of International Trade
  • Amended contact details for the Financial Conduct Authority
  • Amended information for the Post Office (Wales)
  • Amended information for Royal Mail

23 July 2018

  • Added contact details for the Rural Payments Agency

18 July 2018

  • Amended contact details for Department for International Trade
  • An updated version of the HMRC booklet ‘Help for you and your constituents’ has been placed on the intranet. See the hotlines list for the link

4 July 2018

  • Added new information for Tax-Free Childcare/30 hours free childcare
  • Amended contact details for Child Maintenance and added new contact details for CMG in Northern Ireland
  • Amended contact details for Personal Independence Payments (PIP)

2 July 2018

  • Amended contact details for BT
  • Added contact details for Ovo Energy
  • Added contact details for The Crown Estate

30 May 2018

  • Amended contact details for PIP in the South East, South West and West Midlands
  • Amended contact details for the Department for International Trade
  • Added contact details for the TSB

21 May 2018

  • Amended public details for Universal Credit
  • Amended details for The Adjudicator’s Office
  • Added information on the Office of the Public Guardian
  • Added details for The Pensions Regulator
  • Added new details for Financial Conduct Authority
  • Added new details for Independent Assessment Services (formerly ATOS)
  • Added new details for Smart Energy GB

20 April 2018

  • Amended contact details for Child Maintenance
  • Amended contact details for HSBC
  • Amended contact details for RSPCA
  • Amended contact details for TalkTalk

12 February 2018

  • Amended contact details for Virgin Media
  • Amended contact details for HM Courts & Tribunal Service (Birmingham)
  • Amended contact details for the Crown Prosecution Service
  • Amended contact details for Natural England

25 January 2018

  • Amended contact details for the Department for International Trade
  • Amended contact details for the Student Loans Company
  • Amended information for Cadent

12 January 2018

  • Added contact details for the Department of International Trade
  • Added contact details for UK Power Networks
  • Amended public contact details for Attendance Allowance helpline
  • Amended contact details for British Gas
  • Amended public contact details for Carer’s Allowance Unit
  • Amended public contact details for Disability Living Allowance
  • Amended contact details for HSBC
  • Amended public contact details for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance
  • Amended contact details for National Grid Gad Distribution, which has been bought out by Cadent
  • Amended contact details for NHS Business Services Authority (NHS BSA)
  • Amended contact details for NPower
  • Amended public contact details for Personal Independence Payment helpline
  • Amended contact details for the Post Office
  • Amended contact details for Royal Bank of Scotland
  • Amended contact details for Vodafone
  • Amended public contact details for Vaccine Damage Payments Unit
  • Amended public contact details for Winter Fuel Payment Helpline