Hotline numbers for MPs, MEPs, MSPs, AMs and their staff

Quick link: The current hotlines list is here.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, Members of the Welsh Assembly or Members of the European Parliament, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version and update your bookmark if necessary. 

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

Don’t forget to check out our own W4MP casework guides; they’re here.

If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES

11 July 2019

  • Added contact details for the Association of British Insurers
  • Amended contact details for British Gas
  • Amended contact details for CAFCASS
  • Added contact details for Greater Manchester Law Centre
  • Amended contact details for Mayor of Greater Manchester
  • Added contact details for Refugee & Asylum Seeker Voice
  • Amended contact details for Smart Energy GB
  • Added contact details for South West Water

26 June 2019

  • Added contact details for Arriva Buses
  • Added contact details for Morrisons Supermarket
  • Added contact details for Natwest/Royal Bank of Scotland

17 May 2019

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for HMRC
  • Amended contact details for the Valuations Office Agency

18 April 2019

  • Removed ‘gsi’ from departmental email addresses

16 April 2019

  • Amended contact details for British Gas
  • Amended contact details & remit for DWP Operations Directorate
  • Amended contact details for G4S

29 March 2019

  • Amended contact details for the Security Industry Authority (SIA)

26 March 2019

  • Amended contact details for British Gas
  • Amended contact details for DWP Wales Non-PIP assessment
  • Amended contact details for EDF Energy
  • Amended contact details for the Ombudsman Services

15 March 2019

  • Added contact details for the Criminal Injuries Compensation Authority
  • Added contact details for the Ministerial Correspondence Team at the Department for Education
  • Amended contact details for Police Scotland

7 March 2019

  • Added contact details for Abellio Scotrail
  • Added contact details for Acas
  • Added contact details for Audit Scotland
  • Added contact details for Bòrd na Gàidhlig
  • Added contact details for Care Inspectorate
  • Added contact details for Citizens Advice Scotland
  • Added contact details for Creative Scotland
  • Added contact details for Crofting Commission
  • Added contact details for Education Scotland
  • Added contact details for Energy Saving Trust
  • Added contact details for Faculty of Advocates
  • Added contact details for General Teaching Council for Scotland
  • Added contact details for Highlands and Islands Enterprise
  • Amended details for the Immigration Minister
  • Added contact details for Law Society of Scotland
  • Added contact details for Marine Scotland
  • Added details for the Met Office
  • Added contact details for National Farmers Union of Scotland
  • Added contact details for National Galleries of Scotland
  • Added contact details for National Library of Scotland
  • Added contact details for National Museums of Scotland
  • Added contact details for National Records of Scotland
  • Amended contact details for Network Rail
  • Added contact details for NHS Ayrshire & Arran
  • Added contact details for NHS Borders
  • Added contact details for NHS Dumfries & Galloway
  • Added contact details for NHS Fife
  • Added contact details for NHS Forth Valley
  • Added contact details for NHS Grampian
  • Added contact details for NHS Greater Glasgow & Clyde
  • Added contact details for NHS Highland
  • Added contact details for NHS Lanarkshire
  • Added contact details for NHS Lothian
  • Added contact details for NHS Orkney
  • Added contact details for NHS Shetland
  • Added contact details for NHS Tayside
  • Added contact details for NHS Western Isles
  • Added contact details for NHS Education for Scotland
  • Added contact details for NHS Health Scotland
  • Added contact details for NHS 24
  • Added contact details for NHS National Services Scotland
  • Added contact details for Scottish Ambulance Service
  • Added contact details for State Hospitals Board for Scotland
  • Added contact details for Office of the Scottish Charity Regulator
  • Added contact details for Parole Board for Scotland
  • Added contact details for Police Scotland
  • Added contact details for SSE (Scottish and Southern Energy plc)
  • Added contact details for Scottish Enterprise
  • Added contact details for Scottish Environment Protection Agency (SEPA)
  • Added contact details for Scottish Forestry Commission
  • Added contact details for Scottish Funding Council
  • Added contact details for Scottish Gas
  • Added contact details for Scottish Government
  • Added contact details for Scottish Information Commissioner
  • Added contact details for Scottish Legal Complaints Commission
  • Added contact details for Scottish Land Commission
  • Added contact details for Scottish Natural Heritage
  • Added contact details for Scottish Power
  • Added contact details for Scottish Public Services Ombudsman
  • Added contact details for Scottish Qualifications Authority
  • Added contact details for Scottish Trade Union Congress
  • Added contact details for Scottish Water
  • Added contact details for Shelter Scotland
  • Added contact details for Skills Development Scotland
  • Added contact details for Soil Association
  • Added contact details for Sport Scotland
  • Added contact details for Student Awards Agency for Scotland
  • Added contact details for Student Loans Company
  • Added contact details for Transport Scotland
  • Added contact details for Visit Scotland

26 February 2019

  • Amended contact details for the Charity Commission
  • Added contact details for CAFCASS (Children and Family Court Advisory and Support Service)
  • Amended contact details for Department of Health Ministerial Correspondence
  • Added contact details for the Federation of Small Businesses
  • Amended contact details for Health Education England
  • Amended contact details for Student Loan Company (appeals)
  • Added additional details for the US Embassy in London

13 February 2019

  • Amended contact details for British Gas
  • Amended contact details for the Care Quality Commission
  • Added contact details for the CHDA
  • Amended contact details for the Department of Health
  • Amended contact details for the DWP – South West Devon and Cornwall
  • Added contact details for the General Pharmaceutical Council
  • Amended contact details for Independent Assessment Services (formerly ATOS)
  • Added contact details for Transport for Wales

28 January 2019

  • Amended contact details for various DWP departments, including pensions
  • Amended contact details for Highways England
  • Amended contact details for the Land Registry

11 January 2019

  • Amended contact details for BT (British Telecom)
  • Amended contact details for Cadent Gas
  • Amended contact details for Disclosure and Barring Service
  • Amended contact details for DWP Central England
  • Amended contact details for DWP Newcastle Pension Centre
  • Amended contact details for HMCTS Glasgow
  • Added details for Highways England
  • Amended details for the Immigration and Asylum Chamber (First-tier Tribunal and Upper Tribunal)
  • Amended details for Independent Complaint Reviewer (ICR) for the Disclosure and Barring Service
  • Amended details for NHS Business Services Authority
  • Amended details for Natwest Bank
  • Amended details for Ofcom
  • Added details for the Rail Ombudsman
  • Amended details for the Rail Delivery Group
  • Added additional details for United Utilities
  • Added contact details for William Hill (Bookmakers)

23 November 2018

  • Amended details for Immigration and Asylum Tribunals
  • Added additional details for Lloyds Banking Group
  • Amended details for the Office of the Public Guardian
  • Amended details for the Pension Protection Fund
  • Amended details for the Rural Payments Agency

20 November 2018

  • Added contact details for The Civil Service Pension Scheme
  • Amended contact details for the Disclosure and Barring Service
  • Added contact details for The Driver and Vehicle Licensing Agency (DVLA)
  • Amended contact details for DWP Working Age Benefits (North East)
  • Added contact details for ESA Health Assessments
  • Added contact details for the Foreign Office Consular service
  • Amended contact details for all HM Courts and Tribunal Services, including the Asylum & Immigration Tribunal
  • Amended contact details for HM Revenue & Customs (HMRC), including Working Tax Credit
  • Amended contact details for the Independent Complaints Mediator (ICM) for the Disclosure and Barring Service
  • Added contact details for the Independent Office of Police Conduct
  • Removed contact details for the Independent Police Complaints Commission
  • Added contact details for London North East Railway (LNER)
  • Amended contact details for the Medicines and Healthcare products Regulatory Agency (MHRA)
  • Amended contact details for Natural England
  • Removed contact details for the National Offender Management Service
  • Added contact details for the HM Prison and Probation Service
  • Removed obsolete details for Virgin Trains East Coast
  • Amended contact details for UK Visas and Immigration (for AMs and MSPs)

5 November 2018

  • Amended contact details for Personal Independence Payments (non-reassessment)
  • Amended contact details for Thames Water

26 October 2018

  • Added contact details for Mayor of the Sheffield City Region
  • Amended contact details for Network Rail
  • Amended contact details for O2/Telefonica
  • Added email address for PIP (non-reassessment)
  • Amended email address for PIP Independent Assessment Service
  • Removed contact details for the Skills Funding Agency
  • Added contact details for the Education and Skills Funding Agency
  • Amended telephone number address for The Student Loans Company

28 September 2018

  • Amended details for DWP Operations
  • Amended details for DWP Disability Services & Dispute Resolution Director
  • Amended details for DWP Operations
  • Amended details for DWP Works Services Director – Working Age
  • Amended details for DWP Universal Credit Operations Director
  • Amended details for DWP Pension Operations Director
  • Added contact details for the Equality and Human Rights Commission
  • Added contact details for Ofgem
  • Amended public contact details for the Money Advice Service
  • Amended contact details for Thames Water
  • Corrected contact details for the Student Loans Company

13 September 2018

  • Amended contact details for NHS England
  • Amended contact details for the Post Office
  • Amended contact details for the DVLA
  • Amended contact details for Manchester Airport
  • Amended public contact details for the Money Advice Service
  • Amended contact details for The National Trust

3 September 2018

  • Amended contact details for Personal Independence Payments
  • Added contact details for the Residential Landlords’ Association
  • Amended contact details for the National Blood & Transplant Service
  • Amended contact details for the Department of International Trade
  • Amended contact details for the Financial Conduct Authority
  • Amended information for the Post Office (Wales)
  • Amended information for Royal Mail

23 July 2018

  • Added contact details for the Rural Payments Agency

18 July 2018

  • Amended contact details for Department for International Trade
  • An updated version of the HMRC booklet ‘Help for you and your constituents’ has been placed on the intranet. See the hotlines list for the link

4 July 2018

  • Added new information for Tax-Free Childcare/30 hours free childcare
  • Amended contact details for Child Maintenance and added new contact details for CMG in Northern Ireland
  • Amended contact details for Personal Independence Payments (PIP)

2 July 2018

  • Amended contact details for BT
  • Added contact details for Ovo Energy
  • Added contact details for The Crown Estate

30 May 2018

  • Amended contact details for PIP in the South East, South West and West Midlands
  • Amended contact details for the Department for International Trade
  • Added contact details for the TSB

21 May 2018

  • Amended public details for Universal Credit
  • Amended details for The Adjudicator’s Office
  • Added information on the Office of the Public Guardian
  • Added details for The Pensions Regulator
  • Added new details for Financial Conduct Authority
  • Added new details for Independent Assessment Services (formerly ATOS)
  • Added new details for Smart Energy GB

20 April 2018

  • Amended contact details for Child Maintenance
  • Amended contact details for HSBC
  • Amended contact details for RSPCA
  • Amended contact details for TalkTalk