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It's 04 February 2012

Help for helping your constituents
New guide for MPs and their staff from the Citizens Advice Bureau

Added: 13 September 2010

If you work for an English or Welsh MP you should have already received a copy of this new guide from the Citizens Advice's Press and Public Affairs team:
Help for helping your constituents - Working with the Citizens Advice Service. A guide for MPs 2010.

Here's a message from Citizens Advice's
Press and Public Affairs team :

The guide was launched at our annual Parliamentary reception on 7 July 2010 in the House of Commons. It is divided into three sections, setting out:

examples of where bureau and their local MP have worked together innovatively,
advice for the MP on dealing with some of the problems that constituents may present at an advice surgery and how to make a referral to the bureau,
and links of other organisations which could provide support.

A hardcopy should have arrived in every English and Welsh MP's office in July. If you would like another copy, for Westminster or constituency, e-mail nick.stanton@citizensadvice.org.uk stating which MP you work for and preferably from a Parliamentary email address. The guide doesn't take account of differences in law and consumer redress systems in Scotland and Northern Ireland, so whilst Scottish and Northern Irish MP's offices are more than welcome to have a copy, that needs to be borne in mind.

To access a pdf version (536 KB) click here or on the image above.

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