Here's a message from Citizens Advice's
Press and Public Affairs team :

The second guide was launched at our annual Parliamentary reception in July at the House of Commons. It is divided into three sections, setting out:

1. examples of where bureau and their local MP have worked together innovatively,

2. advice for the MP on dealing with some of the problems that constituents may present at an advice surgery and how to make a referral to the bureau,

3. and links of other organisations which could provide support.

Two hardcopies should have arrived in every English and Welsh MP's office in July and an online version is available here http://www.citizensadvice.org.uk/mps__guide_2011_web-2.pdf.  If you would like another copy, for Westminster or constituency, e-mail nick.stanton@citizensadvice.org.uk stating which MP you work for and preferably from a Parliamentary email address.