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Constituency Casework Toolkit
Last updated 14 February 2012
Caseworkers Ė are you missing out?
The Commons Library has a wonderful resource for caseworkers but a little bird tells us at W4MP that many of you are not using it or maybe you havenít heard about it. It is the Constituency Casework Toolkit and itís just for you Ė the clue is in the name! Have a look through the page below and you may be surprised and delighted to learn just how much is there for you.
Most of the links below are to parliamentary intranet pages so, if you havenít got yourself linked up yetÖ.DO IT NOW! Donít know how to? Click here.
Constituency casework toolkit
This page brings together resources that will help caseworkers with a range of frequently raised topics:
The Commons Library can provide impartial background information on issues raised by constituents and advise on where else you can find help. They cannot provide legal advice on specific cases.
Advice and background information for dealing with specific areas of casework, produced by the Commons Library.
These are the latest versions we have been able to find of government guides. Some look like they need updating but, meanwhile, they remain useful.
∑ Domestic violence: an MPs' guide - Against Violence and Abuse website
Where constituents can find legal help
Legal help: where to go and how to pay
Legal advice and employment matters
Mediation and other alternatives to court
Taking a complaint to the European Court of Human Rights
∑ Find your nearest Citizens Advice Bureau (external website)
∑ Hotlines for MPs, AMs, MSPs, MEPs and their staff. These frequently updated hotline numbers can help you get a quick response from government agencies. Do not disclose these numbers to members of the public or to staff in other agencies.
Find a telephone helpline (external website)
Directgov (external website)
About the constituency
Local area and constituency statistics
Casework in context
∑ Whose constituent are they? Use the Find your MP tool.
Data Protection advice for Members and their staff
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