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Hotline telephone numbers for Members and their Staff.
These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.
Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, usually about once a week, so please make sure you are using the most recent version and update your bookmark if necessary. It is better to view the list online rather than download it, then you can be sure you are always using the correct version.
Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under 'H' in the A-Z index on the intranet (click here). Click here for a direct link to the list.
It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven't come across that very useful page do spend some time browsing through the excellent guides listed there. Here's the link.
To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.
Don't forget to check out our own W4MP casework guides; they're here.
If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.
Here's something which is available to everyone: CEO email addresses. See www.w4mp.org/html/eni/2010q3/20100709_ceo_email.asp.
7 August 2012
17 May 2012
16 April 2012
10 April 2012
22 March 2012
21 March 2012
Contact information for:
15 March 2012
29 February 2012
20 February 2012
13 February 2012
3 February 2012
2 February 2012
20 December 2011
1 December 2011
16 November 2011
11 November 2011
31 October 2011
21 October 2011
18 October 2011
11 October 2011
5 October 2011
Addition of correspondence address for income tax-related enquiries
13 September 2011
Change of details for Ofsted
5 September 2011
Addition of details for Barclays and Barclaycard
18 August 2011
New contact at CSA Midlands
21 July 2011
New telephone numbers for the Identity and Passport Service.
19 July 2011
New HMRC hotline number for PAYE and Self Assessment
6 July 2011
Added details of new Child Maintenance and Enforcement Commissioner.
4 July 2011
Further updated details for CSA South East Business Unit
17 June 2011
Updated details for CSA South East Business Unit
10 June 2011
Rearranged UKBA contact information to help to make it clearer which contacts to use.
7 June 2011
Removed details for Wales Home Energy Efficiency Scheme and replaced them with details for Nest
26 May 2011
Added email address for DVLA
19 May 2011
Updated details for the International Pension Centre (formerly on our list as 'Medical Benefits Direct')
18 May 2011
Corrected email address for Tribunals Service
4 May 2011
Change of details for Lloyds Banking Group
12 April 2011
Updated Details for Royal Mail - added new contacts for England, Wales and Northern Ireland.
8 April 2011
Updated name for contact at BSkyB
31 March 2011
Revised details for HMRC. Please take note of these new details. HMRC hotline staff can help only with the subjects specified. Please do not ask them about other topics.
7 March 2011
Addition of email address for HMRC
3 March 2011
22 February 2011
16 February 2011
3 February 2011
The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website's Feedback Form.
We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here's what they say: "Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen."
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