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Hotline telephone numbers for Members and their Staff.
Changes up to the end of 2010
For changes from January 2011 -
click here
These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.
This list is updated frequently - please make sure you are using the most recent version. It is better to view the list online rather than download it, then you can be sure you are always using the correct version.
Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under 'H' in the A-Z index on the intranet (click here). Click here for a direct link to the list.
It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven't come across that very useful page do spend some time browsing through the excellent guides listed there. Here's the link.
To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.
Don't forget to check out our own W4MP casework guides; they're here.
If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.
Here's something which is available to everyone: CEO email addresses. See www.w4mp.org/html/eni/2010q3/20100709_ceo_email.asp.
Here below are all the changes up the end of 2010
For changes from January 2011 - click here
20 October 2010
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Change of contact details for OFCOM
13 October 2010
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Addition of details for UKBA Scotland & Northern Ireland MP Account Manager Team
12 October 2010
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Change of contact details for Severn Trent Water
6 October 2010
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Change of contact details for Consumer Focus
2 September 2010
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Removed out-of-date contact name for Criminal Records Bureau
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Added contact details for UKBA North East, Yorkshire and Humber MP Account Manger Team
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Added contact details for UKBA North West Account Manager Team
24 August 2010
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Changed address details for Asylum & Immigration Tribunal
13 August 2010
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Conversion of hotlines list to PDF only
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New contact details for Kalayaan
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Removal of defunct BIA website information
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Change of details for HMRC Ministerial Contact
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Change of Chief Executive details for Royal Mail
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Change from Rail Passengers Council to Passenger Focus
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Addition of website details for Parliamentary and Health Service Ombudsman
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Change of details for Chief Executive of DWP
21 July 2010
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Additional contact details for Scottish Power
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Change of address for Royal Mail Ltd
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Change of email address for Greater Manchester Police
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Change of telephone number for UK nationality enquiries
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Change of details for Immigration Minister
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Removal of details for Foreign Office Minister's surgery
22 June 2010
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Correction to DVLA email address
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Update of details of Chief Executive of Jobcentre Plus
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New details for Identity and Passport Service
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Addition of details for Skills Funding Agency
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Change of details for Royal Mail Group
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New hotline number for Parliamentary & Health Service Ombudsman
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Removal of defunct UKvisas information
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Change to all Child Support Agency/Child Maintenance Enforcement Commission contact details
31 March 2010
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Removed defunct number from CSA/CMEC Chief Executive listing
5 March 2010
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Added additional address for UKBA for use by people working on the Parliamentary Estate.
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Changed details for Passport & Identity Service
8 February 2010
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Revised CSA MP hotline numbers
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Added details of CRB online tracking service
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Added details of Health in Pregnancy Grants
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Amended details for OISC
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Added details of Government Equalities Office
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Change of telephone number for the Parliamentary & Health Service Ombudsman
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Amended details for the Pension, Disability and Carers Service
17 December 2009
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Added Internet link for UK Border Agency MP information pages and correspondence tracker
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Amended details for the Pension, Disability and Carers' Service
15 December 2009
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New postal address for UKvisas hotline
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Amended fax number for Asylum & Immigration Tribunal
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Addition of details for the Private office of the Minister of State for Borders & Immigration
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Updated contact name for CSA Eastern Unit
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Updated contact information for the Pension, Disability and Carers' Service
6 October 2009
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New fax number for the UK Border Agency
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new contact information for the Forced Marriage Unit of the FCO
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change of telephone numbers for CSA Belfast
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change of contact for OFWAT
21 September 2009
We have now managed to acquire the new UKvisas hotline number. Huge thanks to Sarah, Guy, Mark and Christine for their help.
16 September 2009
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IMPORTANT - removal of telephone numbers for UKvisas. We will publish the new numbers as soon as we receive them. See here for further information.
27 July 2009
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IMPORTANT: change of information for the Home Office MPs' hotline, please read the list
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Change of telephone number for UKvisas
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Addition of details for the Service Personnel & Veterans' Agency
1 June 2009
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Change of details of Virgin Media
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Complete change of telephone details for DWP
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Change of details for Customs enquiries
6 April 2009
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addition of details for British Gas/Centrica in Wales
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addition of public affairs details for British Gas
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addition of details for the Pension Protection Fund
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addition of details for Post Office Customer Services
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change of details for Royal Mail
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addition of details for ParcelForce
14 January 2009
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updated details for Consumer Direct (formerly Energywatch & Postwatch)
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updated details for the Child Support Agency
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updated details for Jobcentre Plus
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correction of the spelling of the name of the Director of the Child Benefit Office
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change of telephone number for British Gas
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updated details for the Criminal Records Bureau and the Independent Complaints Mediator.
8 January 2009 - Additional contact details for eaga/Warm Front, change of details for British Gas, addition of details for Foreign & Commonwealth Nationality Section.
3 December 2008 - Addition of contact details for the Director of Child Benefit, addition of contact telephone number for Scottish and Southern Energy.
14 November 2008 - addition of details for the Home Energy Efficiency Scheme (Wales)
11 November 2008 - addition of details for the Independent Complaints Mediator for the Criminal Records Bureau
8 October 2008 - addition of e-mail address for the US Embassy in London, addition of details of Severn Trent Water, change of e-mail details for Criminal Records Bureau.
4 September 2008 - addition of details for Scottish Southern, removal of Home Office Nationality & Asylum enquiries number (now unobtainable), addition of contact details for Virgin Media, removal of defunct telephone number for NASS.
18 July 2008 - change of contact for CSA Customer Relations
1 July 2008 - Addition of details for Press Complaints Commission, extra information about the Office of the Immigration Services Commissioner, addition of details for the Office of Fair Trading, changes to emigration info to reflect name change of Border & Immigration Agency to UK Border Agency.
19 May 2008 - Change of hotline numbers for the Child Support Agency, updated details for DWP & JobCentre Plus, addition of details for The Rent Service & the Health & Safety Executive.
25 April 2008 - Addition of contact details for Experian
27 February 2008 - Addition of details for the Security Industry Association (SIA), Scottish Power and the Adjudicator's Office
13 February 2008 - Addition of details for the Communications & Internet Services Adjudication Scheme
24 January 2008 - Change of contact details for the DVLA, Asylum & Immigration Tribunal and HM Revenue & Customs
4 January 2008 - Alterations to telephone numbers at UKvisas
14 December 2007 - removal of telephone number for Parliamentary Ombudsman, addition of details for British Airways, change of address for DWP correspondence.
8 November 2007 - change of details to CSA North West, change of telephone number to MP Visa Surgery, change of details for Pension Service Chief Executive
9 October 2007 - lots of changes to the UKvisas hotline numbers
12 September 2007 - addition of new details for BT
11 September 2007 - removal of defunct Pension Service e-mail address
30 August 2007 - Addition of Royal Mail customer service details
2 August 2007: New address for CSA Chief Executive
20 July 2007: Addition of Asylum & Immigration Tribunal (AIT) hotline number
29 June 2007: Addition of details for British Airways PLC; change of details for Child Benefit enquiries
16 May 2007: Change of telephone number for DWP Correspondence Department
13 December 2006: Change of details for DVLA
7 December 2006: Several changes to contact details at UK Visas; added details of Student Loan Company; added details for Scottish Gas.
5 September 2006: Additional contact details for E.ON
26 July 2006: Change to telephone number for IND Liverpool; Immigration Appellate Authority has changed its name to Asylum and Immigration Tribunal.
9 May 2006: Added details for energywatch (gas and electricity supplier watchdog); updated contact numbers for British Gas / Centrica.
7 March 2006: Change to Disability and Carers' Benefit Directorate contact details and updated contact numbers for the Visa Correspondence Section at UK Visas
21 November 2005: We've updated the hotline numbers for UK visas and the CSA, and added useful new contact details for various Police Forces around the UK.
19 January 2005: We've added e-mail and web links for various agencies, and updated hotline telephone numbers for the CSA.
6 September 2004: We've added further contact information for public use and made one or two corrections.
5 August 2004: We have completely revised the list under the following headings:
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Child Support Agency
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Benefits and Pensions
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Emigration, Immigration and Asylum
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UK Visas - Visa Correspondence Section
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Regulators
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Utilities
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Other Useful Contacts
The list now also includes publicly available numbers for most agencies, which you can give to your constituents.
16 March 2004: We've added two new numbers:
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To make a surgery appointment for an MP to see FCO Minister Chris Mullin MP about visa application appeals
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Immigration Appellate Authority
12 January 2004: Our latest revision includes many extra hotline numbers.
The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website's Feedback Form.
We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here's what they say: "Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen."
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