Assertive Behaviour
Duration: ONE DAY
It is not always easy to manage interactions in a way that ensures both parties feel positive throughout. This programme boosts self-esteem and gives you the tools to create constructive interactions.
Who should attend?
Anybody who needs to influence others and manage relationships at work more effectively, without becoming aggressive or submissive.
Objectives
Recognise different behaviours and their positive and negative aspects
Apply assertive behaviour in the workplace
Overcome confidence issues
Use body language to aid assertive communication
Manage potentially difficult people and situations with confidence and skill
Build a realistic action plan to take back to the workplace
Course Outline
What is assertiveness? What are the benefits of adopting more assertive behaviours?
Defining the difference between aggressive, submissive and assertive behaviours
How to understand human behaviour
Why we feel the way we do – the importance of perception
Recognising assertive behaviour in ourselves and others
Exploring how clear goal setting helps us achieve results benefiting all
Building rapport with others through the skills of active listening and reflecting
Using body language and tone to influence better outcomes
Saying “no”
Giving and receiving feedback in a constructive manner
Handling criticism in a positive way
How to tackle difficult situations
Persuasion and influencing strategies
Action Planning
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