Identify the key elements of effective influence and persuasion

Develop sound working relationships built on trust and mutual respect

Ascertain the values of others with effective questioning and active listening techniques

Utilise different influencing styles and adapt your behaviour accordingly

Manage conflict and move towards compromise

Present your case succinctly and with impact.

Defining persuasion and influence

The qualities of a successful persuader

Push vs pull persuasion styles and the behavioural implications of both when persuading

Perception – how you perceive situations and how others may perceive you

The identification of individual ‘filters’ and how to overcome these

The power of positive thought – preparing for the persuasion discussion

Communication techniques (verbal and non-verbal) and building rapport

Understanding values and how to persuade around these

Questioning techniques to understand values and build relationships

Listening skills and the pyramid of active listening

Identifying persuasion styles and how to adapt behaviours to meet the style

Persuasion structure – constructing a conversation based on respect of yourself and others

Dealing with conflict – handling difficult situations without emotions

Presenting your case with impact, taking the values of others into account

Action planning around identified practical scenarios.