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managing people - for office managers
Managing People - for Office Managers
Course duration: 2 days
Who is it for?
This course is for Office Managers who wish to develop their business and people management skills, covering the principles of management.
Objectives
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Understand the key responsibilities and expectations of management and build the practical tools to fulfil these needs
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Develop leadership skills and knowledge
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Understand motivation in yourself and others
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Delegate – how to build trust and a five-point plan for delegating effectively
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Handle difficult situations with individuals and take corrective control
Course Outline
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The role of the Office Manager in leading the team
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Defining the purpose, responsibilities and expectations of management in relation to the task, the team and the individual
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Management style – identification of three key management behaviours, how to develop them and when to use them
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Motivation – how to make the work environment a better place for you and your team
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The performance management cycle – creating clarity within the role
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Using SMARTER objectives to create goals and objectives
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Delegating with confidence and building trust
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Developing effective communication skills for effective one-to-one meetings with the team
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Feedback – the golden rules of feedback for peak performance
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The GROW model for developmental coaching
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Action planning
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