Conversations with Vulnerable People

This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518

Building Emotional Resilience

Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575

Role of the Office Manager Programme (3 day course – CMI endorsed)

This course is open to Members’ Staff who are Office Managers and want to explore people management in more depth and achieve a CMI management accreditation.

This course aims to develop office managers to manage people to greater effectiveness and build respectful and positive relationships and working environments. There will be a series of three workshops each one taking one day to complete. The workshops will focus on building effective relationships, leading, motivating and creating a culture of empowerment to get the best out of people and the benefits of good recruitment. It is necessary to attend all three workshops to complete the course. Material will be sent out in advance of the course starting in order that attendees may profile themselves beforehand and the course can be more specifically targeted to them.

For full details, click here: https://parliament.learningpool.com/course/view.php?id=1270

Hotlines List Update

The Hotlines List was updated on 18 April 2019

Please always ensure that you are using the current version of the hotlines list on the intranet, as copies saved to your computer or printed out may be out of date.

Please go here to see the new information and the link to the list.

Commons Library launches podcast series on key policy areas

The House of Commons Library has launched a new podcast series, bringing MPs, their staff and the public coverage of key policy areas via interviews with impartial Library researchers.

Each episode lasts for 20 minutes or under, and aims to get to the crux of current debates or offer an overview of topics being debated in Westminster. The first series covers Universal Credit, defence equipment, the private rented sector, public spending, devolution in Northern Ireland and utility prices.

Penny Young, House of Commons Librarian, said: “Our experts have a wealth of knowledge which is invaluable to those working in Parliament and beyond, and so we’re keen to make that more accessible and try a new format to share our impartial research. We know how busy MPs and their staff are, so we hope a 20 minute podcast they can listen to while on the go will be a useful addition to our service.”

Library researchers answer around 25,000 confidential enquiries from MPs a year, and are constantly keeping up with the latest developments in their field, both in UK Parliament and further afield. Through the podcast, they pick out key information on their specialist areas to provide background, clarity on Government decisions, the views of the Opposition and future issues to keep an eye on.

It is being published on commonslibrary.parlilament.uk/podcast and downloadable from Spotify, SoundCloud and iTunes by searching Commons Library Podcast.