Hotline numbers for MPs, MEPs, MSPs, AMs and their staff

Quick link: The current hotlines list is here.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, Members of the Welsh Assembly or Members of the European Parliament, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version and update your bookmark if necessary. 

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

Don’t forget to check out our own W4MP casework guides; they’re here.

If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES

2 July 2018

  • Amended contact details for BT
  • Added contact details for Ovo Energy
  • Added contact details for The Crown Estate

30 May 2018

  • Amended contact details for PIP in the South East, South West and West Midlands
  • Amended contact details for the Department for International Trade
  • Added contact details for the TSB

21 May 2018

  • Amended public details for Universal Credit
  • Amended details for The Adjudicator’s Office
  • Added information on the Office of the Public Guardian
  • Added details for The Pensions Regulator
  • Added new details for Financial Conduct Authority
  • Added new details for Independent Assessment Services (formerly ATOS)
  • Added new details for Smart Energy GB

20 April 2018

  • Amended contact details for Child Maintenance
  • Amended contact details for HSBC
  • Amended contact details for RSPCA
  • Amended contact details for TalkTalk

12 February 2018

  • Amended contact details for Virgin Media
  • Amended contact details for HM Courts & Tribunal Service (Birmingham)
  • Amended contact details for the Crown Prosecution Service
  • Amended contact details for Natural England

25 January 2018

  • Amended contact details for the Department for International Trade
  • Amended contact details for the Student Loans Company
  • Amended information for Cadent

12 January 2018

  • Added contact details for the Department of International Trade
  • Added contact details for UK Power Networks
  • Amended public contact details for Attendance Allowance helpline
  • Amended contact details for British Gas
  • Amended public contact details for Carer’s Allowance Unit
  • Amended public contact details for Disability Living Allowance
  • Amended contact details for HSBC
  • Amended public contact details for Jobseeker’s Allowance, Income Support, Incapacity Benefit or Employment and Support Allowance
  • Amended contact details for National Grid Gad Distribution, which has been bought out by Cadent
  • Amended contact details for NHS Business Services Authority (NHS BSA)
  • Amended contact details for NPower
  • Amended public contact details for Personal Independence Payment helpline
  • Amended contact details for the Post Office
  • Amended contact details for Royal Bank of Scotland
  • Amended contact details for Vodafone
  • Amended public contact details for Vaccine Damage Payments Unit
  • Amended public contact details for Winter Fuel Payment Helpline

6 November 2017

  • Amended Child Maintenance Group contact details
  • Amended link to Financial Ombudsman Guide for Parliamentarians and also the telephone number
  • Amended contact details for EE
  • Amended contact details for NPower
  • Amended contact details for the Care Quality Commission
  • Added contact details for BT Openreach
  • Deleted obsolete contact details for Financial Services Compensation Scheme

21 September 2017

  • Amendment of contact details for the Child Support Agency
  • Amendment of contact details for the Legal Ombudsman
  • Amendment of contact details for Centrica
  • Amendment of contact details for Maximus/Centre for Health and Disability Assessments
  • Addition of contact details for the Environment Agency
  • Deletion of obsolete contact details for UK Visas & Immigration

24 August 2017

If you’re having problems with the UKVI website for MPs, please see here:  http://www.w4mp.org/2017/07/26/problems-with-ukvi-mp-page/

  • Added contact information for the Mayor of the Liverpool City Region
  • Added a note reminding MPs from other regions not to use the UKVI number for Wales and the South West.
  • Updated info for E.on
  • Updated contact details for Child Maintenance

11 August 2017

  • Amended contact details for the Food Standards Agency
  • Amended contact details for NHS Business Services Authority
  • Deleted contact details for ATOS (PIP)
  • Added new contact details for Capita (PIP)

26 July 2017

  • Amended contact details for Pensions
  • Amended contact details for the Legal Ombudsman
  • Amended contact details for Talk Talk
  • Amended contact details for the Food Standards Agency
  • Amended contact details for the Child Support Agency

27 June 2017

  • Amendment of details for HM Revenue & Customs

22 June 2017

  • Amendment of details for the Financial Conduct Authority

16 June 2017

  • Addition of contact information for South Wales Police and North Wales Police
  • Addition of contact information for the Rail Delivery Group (RDG)
  • Addition of contact information for the West of England Mayor
  • Addition of contact information for the Tees Valley Mayor
  • Addition of contact information for the Greater Manchester Mayor
  • Amendment of contact details for Ofwat
  • Amendment of contact details for Vodafone

19 April 2017

  • Major changes to the following Pension Centre contact details: Burnley, Cwmbran, Dundee, Motherwell, Seaham, Swansea and Warrington

11 April 2017

  • Addition of an email address for the National Offender Management Service
  • Amendment of UKVI MP Account Manager Team information to reflect merger with Passport Office and Parliamentary Correspondence Unit
  • Deletion of defunct telephone number for United Utilities

4 April 2017

  • Amendment of contact details for Personal Independence Payments – Scotland
  • Amendment of contact information for Immigration Minister

21 March 2017

  • Addition of new contact details for the Crown Prosecution Service
  • Amended phone number for UKVI

14 March 2017

  • Addition of new details for HS2
  • Amendment of email address for PIP – Atos
  • Amendment of contact details for Natural Resources Wales


28 February 2017

  • Addition of details for The Valuation Office Agency (VOA)
  • Amended details for Business Stream (Scottish Water)
  • Amended details for Network Rail

8 February 2017

  • Amendment of details for Severn Trent Water

19 January 2017

  • Added further info on National Grid
  • Change of phone number for Dundee Pension Centre
  • Added additional address for National Rail

10 January 2017

Added details for:

  • Health Education England
  • The Human Fertilisation and Embryology Authority
  • The Human Tissue Authority
  • The Medicines and Healthcare products Regulatory Agency
  • National Grid Gas Distribution
  • NHS Blood and Transplant
  • NHS Business Services Authority
  • NHS Digital
  • NHS Improvement
  • NHS Litigation Authority
  • NHS Property Services
  • The National Institute for Health and Care Excellence
  • Public Health England

Amended details for:

  • The Care Quality Commission
  • NHS England

5 January 2017

  • Amendment to the public telephone number for Winter Fuel Allowance