Conversations with Vulnerable People

This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here:

Building Emotional Resilience

Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here:

Speakers Trust

Speakers Trust – Our interactive public speaking and communication skills workshops equip people of all ages and capabilities to communicate successfully. Our one day workshops are designed to teach, in a fast and fun way, how to:

  • Deliver an effective speech
  • Speak with clarity and confidence
  • Overcome nerves
  • Engage an audience
  • Structure an effective speech
  • Improve presentation skills
  • Answer questions without preparation

For further information please visit our website –

“Excellent training – the attendees haven’t stopped talking about it!” – Jamie Cooke, Senior Fellowship Networks Manager, The RSA