Hotlines List Update

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The Hotlines List was updated on 31 March 2020.

Please always ensure that you are using the current version of the hotlines list on the intranet, as copies saved to your computer or printed out may be out-of-date, and we sometimes get complaints from organisations when people use out-of-date information.

Please go here to see the new information and the link to the list.

New HMRC Guides for MPs and Staff

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Her Majesty’s Revenue and Customs have updated their very helpful booklets, explaining how they can help you to help your constituents. The two booklets are:

  • HMRC Casework guide for MPs and Staff
  • HMRC guide for MPs managing their own tax affairs

They are available in the following formats:

  • English
  • Welsh
  • Accessible Version – English only

If you would like a copy of the updated versions, please email us, letting us know which version(s) you require.

*** Please note that we are only able to send these documents to current MPs and their staff with intranet email accounts.  It is not available to members of the public.

MPs’ Guide to the NHS 2019

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The NHS in England is made up of, and supported by, a number of different kinds of organisations at local and national level.  They have produced a very useful guide to who does what and how NHS services are funded, delivered and regulated for your constituents.

If you are an MP or a member of an MP’s staff and would like a copy of the guide, please let us know by emailing editor@w4mp.org

Please note that this guide is not available to members of the public.

DVLA hotline number temporarily out of order

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The DVLA is currently experiencing some intermittent issues with external telephone calls. This means that some of you may experience problems when trying to call the MP hotline provided by the DVLA.  Engineers are working hard to fix the problem.  In the meantime, please use the email address provided on the hotline list.

Hotlines list – please read

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It has been brought to our attention that some of the hotlines numbers have been given to constituents, who have been contacting the MP hotlines directly.  This is causing significant problems for the agencies involved.

Please ensure that when forwarding correspondence to constituents, that any information relating to the MP hotlines is deleted or redacted.

Please do not pass any of the information from the hotlines list to any of your constituents, otherwise services may be withdrawn.

Problems with UKVI MP page

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When accessing the UKVI information page for MPs, you will get an error message about the site certificate.  UKVI are aware of it and are working to rectify it.

In the meantime, the website still works and is accessible, please ignore the security certificate message and choose ‘proceed’ at the bottom of the page to access the site.

Hotline numbers for MPs, MEPs, MSPs, AMs and their staff

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Quick link: The current hotlines list is here.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MEPs, MSPs, Welsh Assembly Members and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, Members of the Welsh Assembly or Members of the European Parliament, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MEPs, AMs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Do you have the hotlines list bookmarked? It has come to our attention that some people are using a bookmark which links to a very old (June 2010) version of the hotlines list. That list is now very out-of-date. The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version and update your bookmark if necessary. 

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary email address. It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

Don’t forget to check out our own W4MP casework guides; they’re here.

If you are an MEP, or his/her staff, and you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Welsh Assembly Members via their own Intranet. If anyone has a contact for the European Parliament Intranet (do they have one?) please let us know, again using our Feedback Form.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES


6 April 2020

  • Added contact details for the Co-op
  • Amended contact details for the Department for Health & Social Care
  • Added contact details for Guide Dogs for the Blind
  • Added URL for IPSA Coronavirus guidance
  • Amended contact details for the Valuation Office Agency

3 April 2020

  • Added contact details for Air B’n’B
  • Corrected contact details for the Department for Transport Ministers
  • Added contact details for Emirates
  • Added public contact details for Social Work England

2 April 2020

  • Added contact details for the Coronavirus PPE Supply Distribution Service
  • Added Coronavirus help and information from the Welsh Assembly Research Service for people in Wales
  • Amended contact details for The British Parking Association
  • Added additional contact details for BT OpenReach
  • Added contact details for The Pakistani High Commission in London
  • Amended contact details for The British Parking Association
  • Amended contact details for the Criminal Injuries Compensation Authority
  • Added contact details for John Lewis
  • Added contact details for Ocado
  • Amended contact details for The Post Office

31 March 2020

  • Added contact details for Aldi
  • Added contact details for Asda
  • Added contact details for the Environment Agency, Yorkshire and The Humber
  • Added contact details for Iceland
  • Added contact details for Marks & Spencer
  • Amended contact details for Morrisons
  • Added contact details for Sainsburys
  • Added contact details for Tesco

26 March 2020

  • Added list of email addresses for several government departments (page 46)
  • Amended contact details for the General Medical Council
  • Added contact details for the National Crime Agency

23 March 2020

  • Added contact details for British Airways
  • Updated links to information about Coronavirus

20 March 2020

  • Added contact details for the Bank of England
  • Added contact details for the FCO in Peru
  • Added Twitter contact details for UK embassies abroad
  • Added contact details for The National Lottery Community Fund

19 March 2020

  • Added additional information on Coronavirus
  • Amended contact details for Royal Mail

11 March 2020

  • Added contact details for Action Fraud
  • Amended contact details for the Civil Aviation Authorityd
  • Added information on Coronavirus
  • Amended contact details for Network Rail
  • Removed incorrect contact details for Post Office Wales (awaiting new details)
  • Removed incorrect contact details for Royal Mail Wales (awaiting new details)
  • Added contact details for Social Security Scotland
  • Added contact details for United Nations High Commissioner for Refugees (UNHCR)
  • Amended contact details for Virgin Media

31 January 2020

  • Amended contact details for DWP North West Complaints Resolution
  • Added contact details for Mears Housing
  • Added contact details for Places for People
  • Added contact details for the Parliamentary and Health Service Ombudsman
  • Added contact details for Serco

16 January 2020

  • Amended contact details for British Gas for Welsh Assembly Members
  • Amended contact details for BT
  • Added contact details for Northern (part of Arriva Trains
  • Added contact details for PayPal
  • Removed defunct website details for UKVI

20 December 2019

  • Amended contact details for The Charity Commission

17 December 2019

  • Amended contact details for DWP – Universal Credit North Central area
  • Amended contact details for EE
  • Amended contact details for the Financial Conduct Authority
  • Amended contact details for HM Prison & Probation Service
  • Added contact details for Yorkshire Water

21 October 2019

  • Amended contact details for the Association of British Insurers (ABI)
  • Added contact details for the Children’s Commissioner – Help at Hand
  • Added contact details for DWP Debt Management complaints
  • Amended contact details for EDF Energy
  • Amended contact details for Ovo Energy
  • Added contact details for Sanctuary Housing (North East London)
  • Added contact details for Shell Energy

8 October 2019

  • Added contact details for the BBC
  • Added contact details for Great Western Railway
  • Amended contact details for HMRC Ministerial Correspondence
  • Added contact details for Parking Eye
  • Amended contact details for Scottish Power
  • Amended contact details for Virgin Media
  • Amended contact details for Vodafone

24 September 2019

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the Department for International Trade
  • Amended contact details for NHS Business Services Authority
  • Added contact details for the Civil Aviation Authority to help people affected by the dissolution of Thomas Cook
  • Added contact details for Transport for London

20 August 2019

  • Amended contact details for British Telecom
  • Amended contact details for the Civil Service Pension Scheme
  • Amended contact details for the Driver and Vehicle Standards Agency
  • Amended contact details for the Health & Safety Executive

2 August 2019

  • Added contact details for Capita PIP complaints
  • Amended contact details for the DWP
  • Added contact details for EasyJet
  • Added contact details for Facebook

23 July 2019

  • Amended contact details for British Gas
  • Amended contact details for HM Courts & Tribunal Service (Glasgow)
  • Amended contact details for HM Prisons & Probation Service
  • Amended contact details for Smart Energy GB

11 July 2019

  • Added contact details for the Association of British Insurers
  • Amended contact details for British Gas
  • Amended contact details for CAFCASS
  • Added contact details for Greater Manchester Law Centre
  • Amended contact details for Mayor of Greater Manchester
  • Added contact details for Refugee & Asylum Seeker Voice
  • Amended contact details for Smart Energy GB
  • Added contact details for South West Water

26 June 2019

  • Added contact details for Arriva Buses
  • Added contact details for Morrisons Supermarket
  • Added contact details for Natwest/Royal Bank of Scotland

17 May 2019

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for HMRC
  • Amended contact details for the Valuations Office Agency

18 April 2019

  • Removed ‘gsi’ from departmental email addresses

16 April 2019

  • Amended contact details for British Gas
  • Amended contact details & remit for DWP Operations Directorate
  • Amended contact details for G4S