ICGS Annual Review 2020

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The Independent Complaints and Grievance Scheme (ICGS) represents a commitment from both Houses to create a modern workplace where colleagues can work without fear of bullying, harassment or sexual harassment.  Our second Annual Report outlines the operation of the ICGS from July 2019 – June 2020, key developments for the Scheme, data on use of the helplines, complaint investigations and Valuing Everyone training.

This reporting year (July 2019 – June 2020), 293 individuals contacted the ICGS. They made contact a total of 621 times, receiving information and support in a safe, confidential place and signposting to different available options.

This year has been a year of significant change. Our annual report highlights the improvements we have made to the scheme and the resilience of many people, including my colleagues in the ICGS team, to ensure that these improvements have taken place, despite challenging circumstances, including working within the constraints of the coronavirus pandemic. The ICGS is a complex scheme, bringing together many colleagues with different employment relationships. There is more work to be done, and I am looking forward to the recommendations from the independent expert Alison Stanley CBE, who recently started work on the 18-month review of the scheme. Please use the ICGS if you need a confidential, safe space to talk about your experience of bullying, harassment or sexual harassment.

To find out more, read our overview, or visit the intranet.

If you are experiencing bullying, harassment or sexual harassment, you can contact the ICGS Helpline by Telephone 0808 168 9281 or email support@icgshelpline.org.uk between 9am–6pm Monday to Friday.

Important – ICGS 18 month review survey

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Please see below the message from the Independent Reviewer of the UK Parliament Independent Complaints and Grievance Scheme.  You can read more about the scheme here: http://www.w4mp.org/w4mp/w4mp-guides/support-in-your-job/harassment-involving-mps-and-staff/

The independent 18-month review of UK Parliament’s Independent Complaints and Grievance Scheme (ICGS) is examining the operation of the Scheme to date, specifically the bullying and harassment and sexual misconduct policies and procedures. The full terms of reference are available on the intranet. This survey is a chance for anyone in the Parliamentary community to provide feedback as part of the 18-month review. It should take no longer than 5-10 minutes to complete.


Dear Colleagues,

The 18 month review of the ICGS is well underway and I am keen to ensure I am giving as many people as possible the opportunity to give their views about the Scheme. As part of the review, I would like to invite you to take part in a short survey about your opinions and experiences.

You can complete the ICGS 18 month review survey online. 

The survey should take no more than 5/10 minutes and can be completed on laptops, PCs and mobile phones. Please be assured that all responses are confidential and anonymous and the survey has been reviewed by IRIS (Information Rights and Information Security) and the Lords Information Compliance Team. The anonymised responses will be analysed by an external expert analyst. For more information, please view our frequently asked questions.

Your views will make an important contribution to the review and its recommendations. The deadline for the survey is 4 December.

Alison Stanley CBE FCIPD
Independent Reviewer – 18 Month Review
UK Parliament Independent Complaints and Grievance Scheme