Conversations with Vulnerable People

This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518

Building Emotional Resilience

Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575

Urgent – Training for Members’ Staff

There are some training courses which have been arranged specifically for Members’ staff, for which there have been very few bookings so far.  If numbers do not significantly increase, they will have to be cancelled.

If you would like to reserve a place on any of the courses listed below please let Genna Mohammed know by close of play on Tuesday 21 October.  She can be reached on ext. 1422 or at learninganddevelopment@parliament.uk

 

Mental Health Awareness

– 20 November 2014, 10.00 – 16.30 (London)

– 9 December 2014, 10.00 – 16.30 (Birmingham)

 

Welfare Benefits

– 13 & 14 November 2014, 9.30 – 16.30 (York) 2 day course

 

Personal Independence Payments

– 4 November 2014, 9.30 – 16.30 (Manchester)

– 4 December 2014, 9.30 – 16.30 (London)

 

Deaf Awareness

– 19 November 2014, 9.30 – 12.30 (London)