A Short Guide to Police Complaints

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The House of Commons Library has produced a research briefing for MPs and their staff to help them to deal with casework involving dissatisfaction with the police including:

  • understanding the police complaints system
  • where to find further information about police complaints
  • how to help constituents make complaints
  • how to help constituents who have already made complaints
  • and much more

You can find it here: https://commonslibrary.parliament.uk/research-briefings/cbp-9053/

Hotline numbers for Members of the UK, Scottish and Welsh Parliaments, the Northern Ireland Assembly and their staff

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Quick link: The current hotlines list is here.

Jump to the list of latest updates

These hotline numbers are for the use of MPs, MSPs, Members of the Senedd and their staff ONLY. DO NOT disclose these numbers to members of the public or to staff in other agencies or the facility may be withdrawn.

Whilst MPs have certain Parliamentary privileges in relation to the authority to act for their constituents, this is not always extended to Members of the Scottish Parliament, or Members of the Senedd, so they must obtain written consent from their constituents. In any case, it is good practice for all representatives, including Members of Parliament, to obtain written consent whenever possible, in order to prevent any potential delays.

The list is updated when there are changes and represents the latest information we have. If you spot any mistakes or know of any other useful hotline numbers please let us know, using the website’s Feedback Form.

We have been asked by one or two agencies to encourage MPs, MSs and their staff to be sure to use these hotline numbers and NOT the numbers available for the general public. Here’s what they say: “Some Members and their staff continue to use the public enquiry line which means we are not always able to give the prompt reply that both they and we would like to happen.”

IMPORTANT: Are you using the correct hotlines list?

Please don’t print out the whole list and keep it on your desk, as you risk using out-of-date information – as well as using up an enormous amount of paper!  The list is updated frequently, sometimes several times a month, so please make sure you are using the most recent version   If you bookmark it, you’ll always be using the correct one.

It is better to view the list online rather than download it, then you can be sure you are always using the correct version.

Our list of hotline numbers is located on the Parliamentary Intranet (not on W4MP website) where it can be seen only by people with a parliamentary network account.  It is now listed as Hotlines for MPs under ‘H’ in the A-Z index on the intranet (click here). Click here for a direct link to the list.

It is also linked from the Constituency casework webpage on the parliamentary intranet and if you haven’t come across that very useful page do spend some time browsing through the excellent guides listed there. Here’s the link.

To clarify: you need to be working on the Parliamentary Network now to make those intranet connections.

If you do not have access to the UK Parliamentary Intranet, please use our Feedback Form to request a copy of the hotlines list, ensuring that you tell us who you work for. The list is available to Scottish Parliament and Members of the Senedd via their own Intranet.

Here’s something which is available to everyone: CEO email addresses: http://www.ceoemail.com/

LATEST UPDATES


7 May 2021

  • Amended contact details for Driver and Vehicle Licensing Agency (DVLA)
  • Added contact details for DWP Debt Management
  • Amended contact details for HM Courts and Tribunal Service
  • Amended contact details for Royal Bank of Scotland/Natwest
  • Amended contact details for the United Nations High Commissioner for Refugees

22 April 2021

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the DWP
  • Amended contact details for the Health & Safety Executive
  • Amended contact details for Health Education England
  • Added contact details for Hotel Quarantine
  • Added contact details for Lancashire Police
  • Amended details for NHS England
  • Amended details for NHS Property Services
  • Added contact details for the Managed Quarantine Scheme
  • Amended contact details for Public Health England for COVID-19 enquiries
  • Amended contact details for Tesco
  • Added contact details for vaccine enquiries
  • Amended contact details for the Valuation Office Agency

26 March 2021

  • Amended contact details for the Criminal Injuries Compensation Authority
  • Amended contact details for the DWP
  • Amended contact details for Health Education England
  • Amended details for NHS Property Services
  • Added contact details for the Managed Quarantine Scheme
  • Amended contact details for Tesco
  • Amended contact details for the Valuation Office Agency

16 March 2021

  • Amended contact details for the Child Maintenance Group
  • Amended contact details for NHS National Services Scotland

9 March 2021

  • Amended contact details for DWP: removal of obsolete contact details for Industrial Injuries Disablement Benefit and Newcastle Pensions Centre

4 March 2021

  • Amended contact details for the Charity Commission
  • Amended contact details for MacMillan Cancer Research
  • Amended contact details for Manchester Airport
  • Added contact details for the Office of National Statistics

1 March 2021

  • Amended contact details for Abellio Scotrail
  • Amended contact details for the Alzheimer’s Society
  • Amended contact details for Asda
  • Amended contact details for The Charity Commission
  • Added contact details for Girlguiding
  • Amended contact details for the Independent Case Examiner
  • Added contact details for The Law Society
  • Added contact details for MacMillan Cancer Research
  • Amended contact details for the Pakistan High Commission in London
  • Amended contact details for the Post Office
  • Added contact details for Samaritans

29 January 2021

  • Amended contact details for Heathrow Airport
  • Amended contact details for NHS Grampian
  • Added contact details for Public Health Scotland

26 January 2021

  • Amended contact details for CAPITA
  • Amended contact details for the Legal Ombudsman
  • Added contact details for MPs in England who have concerns about COVID-19 vaccinations in their constituency

13 January 2021

  • Amended contact details for Virgin Money

8 January 2021

  • Amended contact details for EDF Energy
  • Amended contact details for Experian
  • Added contact details for Northern Power Grid
  • Amended contact details for Virgin Media
  • Added contact details for Whirlpool

30 December 2020

  • Added contact details for Bulb Energy
  • Amended contact details for Opodo / eDreams ODIGEO

18 December 2020

  • Amended contact details for Guide Dogs
  • Amended contact details for Network Rail
  • Amended contact details for Northern (railway)

15 December 2020

  • Amended contact details for Aviva
  • Amended contact details for Digital Scotland
  • Added contact details for Disclosure Scotland
  • Amended contact details for the Financial Ombudsman
  • Amended contact details for the Health and Safety Executive
  • Amended contact details for Manchester Airport
  • Amended contact details for Ofwat
  • Added contact details for Opodo
  • Added contact details for The Post Office
  • Amended contact details for the Scottish Ambulance Service
  • Added contact details for the Valuation Tribunal Wales

3 December 2020

  • Amended contact details for Natwest
  • Added contact details for NS&I

19 November 2020

  • Added contact details for COVID-19 Test and Trace
  • Amended contact details for Digital Scotland Superfast Broadband
  • Amended contact details for Education Scotland
  • Amended contact details for the Financial Conduct Authority
  • Added contact details for Hansard
  • Added contact details for The International Parking Community
  • Amended contact details for Morrisons
  • Amended contact details for Network Rail
  • Added contact details for The Pensions Regulator
  • Amended contact details for Tesco
  • Amended contact details for Three Mobile
  • Added contact details for Twitter

4 November 2020

  • Added contact details for ABTA
  • Amended contact details for British Airways
  • Amended contact details for the Environment Agency (Manchester, Merseyside and Cheshire)
  • Added contact details for Metro Bank
  • Added contact details for National Grid
  • Amended contact details for the NHS Blood and Transplant Service(NHSBT)
  • Amended contact details for the NHS Business Services Authority (NHSBSA)
  • Added contact details for the NHS Nightingale Hospital North West
  • Added contact details for the NHS Improvement Regional Director for the North West
  • Added contact details for the Trussell Trust

27 October 2020

  • Amended contact details for Action Fraud
  • Added contact details for Flood Re
  • Amended contact details for Highways England / Dart Charge
  • Amended contact details for the Ministry of Housing, Communities and Local Government
  • Amended contact details for the National Institute for Health and Care Excellence (NICE)
  • Amended contact details for Natwest/Royal Bank of Scotland
  • Added contact details for the Nursing and Midwifery Council
  • Amended contact details for Southeastern Railway

8 October 2020

  • Added contact details for the Independent Parliamentary Standards Authority (IPSA)
  • Amended contact details for the National Trust
  • Added contact details for P&O Ferries
  • Amended contact details for the Solicitors Regulation Authority
  • Added contact details for Ryanair
  • Added contact details for Yorkshire Tiger buses

22 September 2020

  • Amended contact details for Age UK
  • Added contact details for The Insolvency Service
  • Amended contact details for Public Health England
  • Added contact details for The Victims’ Commissioner

17 September 2020

  • Added a link to the List of Ministerial Responsibilities
  • Added contact details for Qatar Airways
  • Added contact details for Yorkshire Ambulance Service NHS Foundation Trust

11 September 2020

  • Removed contact information for the British Embassies in Colombia and Peru, and replaced them with link to a list of all British Embassies abroad
  • Amended contact information for the Foreign, Commonwealth and Development Office
  • Amended contact information for HMRC
  • Amended contact information for the Forced Marriage Unit
  • Amended contact information for the Public Health England Coronavirus Hotline

3 September 2020

  • Amended contact information for Amazon
  • Amended contact information for the BBC
  • Amended contact information for EasyJet
  • Amended information for HMRC
  • Added contact details for UCAS

21 August 2020

  • Removed contact details for Ryanair

20 August 2020

  • Amended contact details for COVID-19 enquiries to the Foreign & Commonwealth Office
  • Added additional contact details for the Information Commissioner
  • Amended contact details for the Mayor of Greater Manchester
  • Added additional contact details for Openreach
  • Added details for Qualifications Wales
  • Added contact details for the Welsh Joint Education Committee (WJEC)

13 August 2020

  • Added contact details for BBC World Service
  • Amended contact details for HMRC
  • Added contact details for Ofqual – for examination results queries
  • Added contact details for Universities UK

10 August 2020

  • Amended contact details for Cafcass
  • Added contact details for Crisis
  • Amended contact details for Lloyds Banking Group
  • Amended contact details for Marks and Spencer
  • Amended contact details for Pension Protection Fund
  • Amended contact details for the Prime Minister
  • Amended contact details for Shelter

29 July 2020

  • Added contact details for Advocate – free legal help from volunteer barristers
  • Added contact details for Age UK
  • Added contact details for the British Heart Foundation
  • Amended information on Travel Corridors – please contact DfT and not FCO
  • Added contact details for St. Mungos

27 July 2020

  • Amended contact details for HMRC
  • Added contact details for Virgin Money (Public Affairs)

22 July 2020

  • Amended contact details for OSCU (Operational Support Certification Unit)
  • Amended contact details for UKVI MP Engagement
  • Added contact details for Windrush enquiries

20 July 2020

  • Amended contact details for the DVLA
  • Amended contact details for the Health & Safety Executive (COVID-19 issues only)
  • Added additional contact details for Northern Rail
  • Added additional contact details for the Service Complaints Ombudsman for the Armed Forces (SCOAF)
  • Amended contact details for Vodafone

15 July 2020

  • Added contact details for the Competition and Markets Authority
  • Amended contact details for Disability Services, DWP
  • Amended contact details for Newcastle Pensions Centre
  • Added contact details for Traveline Cymru
  • Amended contact details for UKVI for Members of the Senedd and Scottish Parliament
  • Amended contact details for Yorkshire Water

9 July 2020

  • Added contact details for Direct Collection Bailiffs Ltd (DCBL)
  • Amended contact details for Ovo Energy
  • Amended contact details for Ryanair
  • Amended contact details for the Scottish Environmental Protection Agency (SEPA)
  • Amended contact details for UKVI for Members of the Senedd and Scottish Parliament

30 June 2020

  • Amended contact details for HMRC PAYE and Self Assessment
  • Amended opening hours for Public Health England
  • Amended contact details for the Scottish Ambulance Service
  • Amended contact details for Tribunal Service in Newcastle

15 June 2020

  • Added additional contact details for DVLA
  • Added additional contact details for HSBC
  • Added contact details for OFQUAL
  • Added contact details for the Office for Students
  • Added contact details for the Money and Pension Service

27 May 2020

  • Added contact details for the Arts Council
  • Added additional contact details for Amazon UK and Ireland
  • Added contact details for the Internet Watch Foundation
  • Added contact details for the MP Shielding Hotline
  • Added contact details for the National Audit Office
  • Added contact details for Ryanair
  • Added contact details for the Embassy of the Republic of the Sudan.

12 May 2020

  • Added contact details for the Internet Watch Foundation
  • Added contact details for the National Audit Office
  • Added contact details for the Embassy of the Republic of the Sudan.

4 May 2020

  • Added contact details for Amnesty International
  • Added contact details for Amazon
  • Added contact details for Edenred, which administers the school meal vouchers during lockdown
  • Amended contact details for the Federation of Small Businesses
  • Amended contact details for Marks & Spencer
  • Added contact details for Sykes Holiday Homes
  • Added contact details for Yorkshire Housing

29 April 2020

  • Added contact details for a dedicated inbox for MPs to get updates on offers of support from businesses in manufacturing PPE
  • Moved all the Coronavirus information to a separate section at the end of the document
  • Added new contact details for businesses offering Coronavirus-related items, e.g. PPE, machinery, etc.
  • Added new contact details for people offering Coronavirus support, e.g. returning medical professionals, volunteers, etc.
  • Added contact details for the University and College Union (UCU)

24 April 2020

  • Added contact details for Finance & Leasing Association
  • Added contact details for Save the Children
  • Added contact details for Shelter (England)
  • Added contact details for Tui