Conversations with Vulnerable People

This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way.

A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully.

The Samaritans trains their volunteers in active-listening techniques using a model known as the ‘listening wheel’. This course will cover these techniques to help you build rapport with a person in order to alleviate their distress and de-escalate any anger and aggression, which can be used to great effect in the workplace.

For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=518

Building Emotional Resilience

Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events.

The course will focus on managing emotional health and empowering delegates to support others. It will help delegates to identify and respond to increasing demands in a way that helps them to get through challenging situations and continue to learn and grow.

For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=575

Find It Online

Who should attend this course?
Think you know about searching online? Do you type a word or two into Google and find what you think you’re looking for?

This course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools.

This training course is open to any Intranet user who wants to improve their web searching and learn techniques for constructing successful searches.

Course overview and content
The Find It Online course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools i.e. Bing, DuckDuckGo, Yahoo

This course is part of the Library’s Find It training programme.

Learning objectives

This course will equip you with skills to control and minimise your search results and help you understand:

connectors to combine search terms
alternative search query types to narrow results to specific type of materials(s) or website(s)
advanced skills to construct effective search strategies
how to evaluate search results
Approach

The course will be a mix of:

presentation and online demonstrations
examples to work through to help you grasp different search techniques
You will also have the opportunity to ask questions and explore aspects of searching online that are particularly interesting for you.

Course Dates

  • 3 May 2019
  • 29 May 2019
  • 28 June 2019
  • 23 July 2019

To book, please visit

https://parliament.learningpool.com/enrol/index.php?id=87