Time: 14:00 Date: Friday 26 February 2021 Where: Online – MS Teams The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst). If you…

The Learning and Development has arranged some new law training sessions in March.  Please book yourself onto them using the intranet links below. Introduction to housing law: Homelessness https://parliament.learningpool.com/mod/facetoface/view.php?id=3874 Introduction to housing law: Security of tenure  https://parliament.learningpool.com/mod/facetoface/view.php?id=3876 Introduction to housing law: Social housing https://parliament.learningpool.com/mod/facetoface/view.php?id=3877 Introduction to housing law: Disrepair https://parliament.learningpool.com/mod/facetoface/view.php?id=3875 The Law and Special Educational Needs https://parliament.learningpool.com/mod/facetoface/view.php?id=3878 Introduction…

Time: 14:00 Date: Friday 26 February 2021 Where: Online – MS Teams The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst). If you…

Who should attend this course? Think you know about searching online? Do you type a word or two into Google and find what you think you’re looking for? This course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools. This…

Owing to the COVID-19 pandemic, the Registrar of Members’ Financial Interests will be holding seminars virtually (via MS Teams) until further notice, with each lasting about an hour. How to Support an All-Party Parliamentary Group (APPG) This seminar will cover: Register entries APPG Secretariats (volunteers, Members’ staff, outside organisations) Members and Officers Meetings (including AGMs,…

Policy in Practice are presenting a free online webinar: Recap of the major benefits changes and Coronavirus (COVID-19) 10:30 – 11:30, Wednesday 8 April 2020 Registration required: http://policyinpractice.co.uk/events/ As new measures to control Coronavirus (COVID-19) are introduced Policy in Practice’s Head of Policy, Zoe Charlesworth, summarises the major changes to the welfare system that have…

Here is the current list of training courses from the Parliamentary Learning & Development Team that staff can sign up for. Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA. There are…

The course will cover the principles of good written communication and how to put them into practice. It will look at some essentials about the use of language, grammar, tone and writing style and will include an introduction to the ‘Plain English’ approach to business writing. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=429

This course will cover the elements which make up a compelling speech, focusing on structure and the ability to tailor to the best abilities of the speaker and understanding the needs of the audience. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=554

This one day course has been designed to provide an initial opportunity to build management capability and will be of particular benefit to those with limited or no experience of line management. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=1412

This workshop will give Members’ staff the opportunity to think about their roles and identify the tasks that really get results. In addition, delegates will learn a variety of tips and techniques on how to control more of their time, enabling them to focus on their key tasks. For full details and dates, please click…

This session will cover the opportunities and challenges that using social media in the Public Sector presents and introduce delegates to using social media platforms for themselves, their teams and their organisation. For full details and dates, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?f=480

This one day course is designed to equip staff with the skills and confidence to handle challenging conversations with customers or employees in a sensitive and professional way. A person’s emotional state can affect their reactions. Understanding how this happens can help you resolve conflict more successfully. The Samaritans trains their volunteers in active-listening techniques…

Attendees will discuss the causes signs and symptoms of mental health, how to respond to and deal with a situation and how they can support and unburden themselves after the event. For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=260

Having a good level of emotional resilience can positively affect teams, colleagues, other individuals and one’s own wellbeing, increasing productivity and performance in the workplace. Individuals will have a better chance of delivering results at work if they are able to deal with stressful life events. The course will focus on managing emotional health and…

This course will cover the essentials of good writing which are needed for drafting briefings such as content, structure, layout & use of language that meets the reader’s needs, and the process of drafting, editing and clearing a briefing. For full details and dates, click here: https://parliament.learningpool.com/course/view.php?id=553

This course is open to Members’ Staff who are Office Managers and want to explore people management in more depth and achieve a CMI management accreditation. This course aims to develop office managers to manage people to greater effectiveness and build respectful and positive relationships and working environments. There will be a series of three…