Financial Ombudsman Service

Helping your constituents with money worries and complaints – free training from the Financial Ombudsman

If a constituent can’t sort out a problem with a financial business – whether it’s their insurer, bank or mortgage company, a lender or debt collector – the Ombudsman can help find a way forward.

Set up by Parliament, we’re here to resolve complaints fairly, quickly and informally – as an alternative to the courts. Independent and unbiased, we’re completely free for constituents to use. We can also help very small businesses.

We run free training across the UK to help MPs and their caseworkers – alongside other community advisers – resolve their constituents’ money worries.

Our practical half-day workshop will cover:

  • the role of the ombudsman, our powers – and how to use us
  • our approach when someone is having serious money problems
  • our approach when someone is struggling to pay back a loan

But we also want to hear from you – and we’re always happy to talk through specific local issues and the problems your constituents are bringing to you.

To find a free training event near you and book a place, check the news and outreach pages on our website and apply for the event you’re interested in.

Our events run for half a day and refreshments will be provided. If you have any other questions, please email outreach@financial-ombudsman.org.uk.

We’ve also run successful constituency events with MPs. If you’re interested in working together – or if you think there’s any other way we can help you – please email laura.mccormack@financial-ombudsman.org.uk.