The Independent Complaints and Grievance Policy (ICGP) Programme was established to help ensure that Westminster, constituency offices and related locations are safe environments in which everyone can feel valued and respected.
Following the 19 July Commons vote on the proposals outlined in the ICGP delivery report, two new independent helpline services are now live. These services offer support and advice those who have experienced bullying and harassment and sexual harassment whilst on the Parliamentary Estate, in constituency offices or whilst undertaking parliamentary work.
These services are available to MPs and MPs’ staff and interns, as well as staff employed by or working for the House of Commons, Parliamentary Digital Service, and other paid or unpaid staff, including those employed by external organisations who hold a parliamentary pass.
Independent Bullying and Harassment Reporting Helpline
The Independent Bullying and Harassment Reporting Helpline gives support and advice to those who have experienced or have concerns about bullying and harassment. Calls are answered by trained advisers.
The helpline is open 8am to 9pm, Monday to Friday. Outside of these hours you can call the number and speak to a counsellor.
Call the helpline on 0800 028 2439 or email on email@example.com.
See the Independent Bullying and Harassment Reporting Helpline page on the intranet for more information.
Independent Sexual Misconduct Advisory Service (ISMA Service)
The Independent Sexual Misconduct Advisory Service (ISMA Service) provides advice, support and signposting to those who have experienced sexual misconduct/harassment. The ISMA Service is run by trained Independent Sexual Misconduct Advisors (ISVAs).
The service is open 9am to 5pm, Monday to Friday. Outside of these hours you can leave a message and an advice worker will return your call the following day.
There will also be an ISVA on the Parliamentary Estate in Westminster, Monday to Friday, who you can arrange to speak to face-to-face, via the helpline.
From September, the option of seeking appropriate face to face support will also be made available to those working in constituency offices. This can be arranged via the helpline.
Call the helpline on 0800 1124 318 or via email on firstname.lastname@example.org
See the Independent Sexual Misconduct Advisory Service page on the intranet for more information.