All MP staff virtual Q&A – Dealing with aggressive and abusive constituents

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Time: 14:00
Date: Friday 26 February 2021
Where: Online – MS Teams

The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst).

If you would like to register a question ahead of the event, please email MST@parliament.uk. You will also be given the opportunity to ask questions during the session.

To book to join this session, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?id=3842 

Law Training Sessions from the Learning and Development Team

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The Learning and Development has arranged some new law training sessions in March.  Please book yourself onto them using the intranet links below.

Introduction to housing law: Homelessness
https://parliament.learningpool.com/mod/facetoface/view.php?id=3874

Introduction to housing law: Security of tenure 
https://parliament.learningpool.com/mod/facetoface/view.php?id=3876

Introduction to housing law: Social housing
https://parliament.learningpool.com/mod/facetoface/view.php?id=3877

Introduction to housing law: Disrepair
https://parliament.learningpool.com/mod/facetoface/view.php?id=3875

The Law and Special Educational Needs
https://parliament.learningpool.com/mod/facetoface/view.php?id=3878

Introduction to Anti-Social Behaviour and the Law
https://parliament.learningpool.com/mod/facetoface/view.php?id=3879

 

Places still available for February.

Universal Credit Overview
https://parliament.learningpool.com/mod/facetoface/view.php?id=3036

Office Manager- Getting started
https://parliament.learningpool.com/mod/facetoface/view.php?id=3492

 

Please note that the waiting list function is not available at the moment, therefore, please go to the Act pages regularly to check the availabilities.  Please also note that these courses may be arranged in the future but we do not have the dates yet.

All MP staff virtual Q&A – Dealing with aggressive and abusive constituents

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Time: 14:00
Date: Friday 26 February 2021
Where: Online – MS Teams

The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst).

If you would like to register a question ahead of the event, please email MST@parliament.uk. You will also be given the opportunity to ask questions during the session.

To book to join this session, please click here: https://parliament.learningpool.com/mod/facetoface/view.php?id=3842 

Find It Online

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Who should attend this course?
Think you know about searching online? Do you type a word or two into Google and find what you think you’re looking for?

This course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools.

This training course is open to any Intranet user who wants to improve their web searching and learn techniques for constructing successful searches.

Course overview and content
The Find It Online course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools i.e. Bing, DuckDuckGo, Yahoo

This course is part of the Library’s Find It training programme.

Learning objectives

This course will equip you with skills to control and minimise your search results and help you understand:

connectors to combine search terms
alternative search query types to narrow results to specific type of materials(s) or website(s)
advanced skills to construct effective search strategies
how to evaluate search results
Approach

The course will be a mix of:

presentation and online demonstrations
examples to work through to help you grasp different search techniques
You will also have the opportunity to ask questions and explore aspects of searching online that are particularly interesting for you.

To view course dates and book, please visit

https://parliament.learningpool.com/enrol/index.php?id=87

 

How to Support an All-Party Parliamentary Group (APPG) – Online Workshop Seminar

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Owing to the COVID-19 pandemic, the Registrar of Members’ Financial Interests will be holding seminars virtually (via MS Teams) until further notice, with each lasting about an hour.

How to Support an All-Party Parliamentary Group (APPG)

This seminar will cover:

  • Register entries
  • APPG Secretariats (volunteers, Members’ staff, outside organisations)
  • Members and Officers
  • Meetings (including AGMs, inaugurals and other formal meetings)
  • Transparency and records, including APPG websites
  • Income and expenditure statements

Forthcoming dates:

  • Thursday 10 December at 11am
  • Tuesday 15 December at 3pm

Please email CommonsRegistrar@parliament.uk to tell them your preferred date.  They will then email you the joining instructions. These will include a link to the MS Teams App, which you should download and install before the meeting if you do not already have it on the device that you will be using to attend the meeting.

If the dates above are unsuitable please tell them and they will contact you when further dates are arranged.

JustUs

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JustUs advocates for people when they’re homeless to access the statutory support they are eligible for.

They currently offer training via Zoom on Homelessness Law aimed at new and experienced front line workers and volunteers as well as managers of services that regularly have contact with homeless people.  The course provides:

  • An awareness and basic understanding of Homelessness Legislation.
  • An understanding of the legal definitions of homelessness, priority need, intentional homelessness and local connection.
  • The information needed to know when a homeless application is appropriate.
  • A practical understanding of how to help someone make a strong application for housing assistance.
  • An awareness of other statutory help relevant to homeless people.

Please see their website for details of how to book: http://www.justus.org.uk/

Free Online Webinar: Recap of the major benefits changes and Coronavirus (COVID-19)

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Policy in Practice are presenting a free online webinar: Recap of the major benefits changes and Coronavirus (COVID-19)

10:30 – 11:30, Wednesday 8 April 2020

Registration required: http://policyinpractice.co.uk/events/

As new measures to control Coronavirus (COVID-19) are introduced Policy in Practice’s Head of Policy, Zoe Charlesworth, summarises the major changes to the welfare system that have been made.

Zoe will also share new analysis we’ve done to show the impact of the new measures and how they will help households hit by Coronavirus (COVID-19).

Join this webinar to learn:

  • What benefits people in different situations might get
  • How to get the most support for families and households
  • What the impact of the 3 main changes mean for households

Upcoming training courses from the Parliamentary Learning & Development Team

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Here is the current list of training courses from the Parliamentary Learning & Development Team that staff can sign up for.

Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA.

There are two new courses:

  • Managing Suicidal Conversations
  • Advice and Effective Casework Interviewing Skills

Full details can be found in the training section of the Parliamentary Intranet.

The full course catalogue is available via Act – the Parliamentary learning management system.

CourseDateRegion
Supervisory Management Course24.01.20Westminster
Conversations with Vulnerable People29.01.20Newcastle
Managing Suicidal Conversations - NEW COURSE29.01.20Westminster
Writing a Brief30.01.20Westminster
Role of the Office Manager Programme (CMI endorsed)31.01.20Westminster
- 3 day course - you must be able to attend all 3 days21.02.20
27.03.20
Essential Writing Skills for Members' staff04.02.20Westminster
Introduction to Welfare Benefits05.02.20Westminster
Conversations with Vulnerable People06.02.20Exeter
Personal Independence Payment (PIP)06.02.20Edinburgh
Speech Writing06.02.20Westminster
Essential Writing Skills for Members' staff07.02.20Manchester
Asylum and International Protection12.02.20Westminster
Media Handling and Social Media13.02.20Westminster
Universal Credit Overview13.02.20Westminster
Taking Control of Your Time & Speed Reading18.02.20Westminster
Advice and Effective Casework Interviewing Skills - NEW COURSE19.02.20Westminster
Personal Independence Payment (PIP)20.02.20Westminster
Essential Writing Skills for Members' staff21.02.20Cardiff
Members' Staff Induction24.02.20Westminster
Managing Suicidal Conversations - NEW COURSE25.02.20Westminster
Immigration Law26.02.20Edinburgh
Introduction to Welfare Benefits27.02.20Glasgow
Speech Writing27.02.20Westminster
Personal Independence Payment (PIP)04.03.20Birmingham
Writing a Brief04.03.20Westminster
Conversations with Vulnerable People05.03.20Westminster
Immigration Law09.03.20Cardiff
Advice and Effective Casework Interviewing Skills - NEW COURSE10.03.20Westminster
Universal Credit Overview10.03.20Leeds
Taking Control of Your Time & Speed Reading12.03.20Manchester
Media Handling and Social Media17.03.20Exeter
Immigration Law18.03.20Leeds
Asylum and International Protection19.03.20Manchester
Taking Control of Your Time & Speed Reading19.03.20Edinburgh
Immigration Law23.03.20Birmingham
Members' Staff Induction26.03.20Westminster
Universal Credit Overview26.03.20Glasgow
Immigration Law27.03.20Westminster

Westminster Professionals

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Westminster Professionals

Training, networking and support for those in and around Westminster

  • Training delivered by political professionals who understand your daily challenges
  • Networking opportunities across Parliament – strengthening your connections, giving you new ideas and enhancing your career prospects.
  • Support for you and your office with individualised training, advice and services

Essential Writing Skills for Members’ staff

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The course will cover the principles of good written communication and how to put them into practice. It will look at some essentials about the use of language, grammar, tone and writing style and will include an introduction to the ‘Plain English’ approach to business writing.

For full details and dates, please click here:

https://parliament.learningpool.com/course/view.php?id=429