Will Kirkman of The Telegraph newspaper has published a series of articles about how to get utility company customer services listen to your complaints. You can find them on the Telegraph website here:
The deadline for responding to the ICGS 18 month review survey is this Friday – 4 December 2020.
If you have not already done so, please give your views about the scheme online here ICGS 18 month review survey
You can read more about the review here: http://www.w4mp.org/2020/11/18/important-icgs-18-month-review-survey/
The House of Commons Library has produced a research briefing for MPs and their staff to help them to deal with casework involving dissatisfaction with the police including:
- understanding the police complaints system
- where to find further information about police complaints
- how to help constituents make complaints
- how to help constituents who have already made complaints
- and much more
You can find it here: https://commonslibrary.parliament.uk/research-briefings/cbp-9053/
The Independent Complaints and Grievance Scheme (ICGS) second Annual Review has been published. You can find further information here:
Please see below the message from the Independent Reviewer of the UK Parliament Independent Complaints and Grievance Scheme. You can read more about the scheme here: http://www.w4mp.org/w4mp/w4mp-guides/support-in-your-job/harassment-involving-mps-and-staff/
The independent 18-month review of UK Parliament’s Independent Complaints and Grievance Scheme (ICGS) is examining the operation of the Scheme to date, specifically the bullying and harassment and sexual misconduct policies and procedures. The full terms of reference are available on the intranet. This survey is a chance for anyone in the Parliamentary community to provide feedback as part of the 18-month review. It should take no longer than 5-10 minutes to complete.
The 18 month review of the ICGS is well underway and I am keen to ensure I am giving as many people as possible the opportunity to give their views about the Scheme. As part of the review, I would like to invite you to take part in a short survey about your opinions and experiences.
You can complete the ICGS 18 month review survey online.
The survey should take no more than 5/10 minutes and can be completed on laptops, PCs and mobile phones. Please be assured that all responses are confidential and anonymous and the survey has been reviewed by IRIS (Information Rights and Information Security) and the Lords Information Compliance Team. The anonymised responses will be analysed by an external expert analyst. For more information, please view our frequently asked questions.
Your views will make an important contribution to the review and its recommendations. The deadline for the survey is 4 December.
Alison Stanley CBE FCIPD
Independent Reviewer – 18 Month Review
UK Parliament Independent Complaints and Grievance Scheme
Occasionally, w4mp is asked by constituents to investigate complaints about MPs. Unfortunately this is not something which is in our remit and we are not able to help.
Please see our guide to making complaints about an MP for further information.
w4mp is not able to investigate complaints about MPs or the House of Commons. Please do not send complaints or personal information to w4mp, as we will not be able to assist.
There are two organisations which deal with complaints about Members of Parliament:
- Parliamentary Commissioner for Standards
- Compliance Officer for the Independent Parliamentary Standards Authority
You may wish to contact the House of Commons Enquiry Service for further advice on how to make a complaint.
- The registration and declaration of financial interests;
- The use of parliamentary facilities, advocacy or lobbying where the MP has a financial interest.
The Commissioner will not investigate complaints about:
- policy matters;
- an MP’s views or opinions;
- an MP’s handling of or decision about constituency cases and correspondence at any stage; (A local MP will generally do as much as they can to help a constituent, but (s)he is not obliged to take up every matter that is brought to their attention);
- the conduct of an MP’s wider public life, unless the MP’s conduct has caused serious damage to the reputation of the House of Commons as a whole or of MPs more generally.
Further information can be found here: https://www.parliament.uk/mps-lords-and-offices/standards-and-financial-interests/parliamentary-commissioner-for-standards/complaints-and-investigations/
The post of Compliance Officer for IPSA was established by the Parliamentary Standards Act 2009, as amended by the Constitutional Reform and Governance Act 2010.
The Compliance Officer’s remit is defined in statute and is to:
- conduct an investigation if he has reason to believe that an MP may have been paid an amount under the MPs’ Scheme of Business Costs (the Scheme) that should not have been allowed; and
- at the request of an MP, review a determination by IPSA to refuse reimbursement for an expense claim, in whole or in part.
As the Compliance Officer’s role is confined to matters pertaining to the Scheme, he has no power to investigate complaints that pre-date the creation of IPSA in May 2010. Complaints regarding expense claims prior to May 2010 are usually handled by the Parliamentary Commissioner for Standards.