Complaints about an MP

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w4mp is not able to investigate complaints about MPs or the House of Commons. Please do not send complaints or personal information to w4mp, as we will not be able to assist.

There are two organisations which deal with complaints about Members of Parliament:

You may wish to contact the House of Commons Enquiry Service for further advice on how to make a complaint.

Parliamentary Commissioner for Standards

The Parliamentary Commissioner for Standards will investigate allegations that an MP has broken the Code of Conduct and the rules associated with it. These include for example rules about: „

The Commissioner will not investigate complaints about:

  • policy matters;
  • an MP’s views or opinions;
  • an MP’s handling of or decision about constituency cases and correspondence at any stage; (A local MP will generally do as much as they can to help a constituent, but (s)he is not obliged to take up every matter that is brought to their attention);
  • the conduct of an MP’s wider public life, unless the MP’s conduct has caused serious damage to the reputation of the House of Commons as a whole or of MPs more generally.

Further information can be found here: https://www.parliament.uk/mps-lords-and-offices/standards-and-financial-interests/parliamentary-commissioner-for-standards/complaints-and-investigations/

Compliance Officer for the Independent Parliamentary Standards Authority

http://www.parliamentarycompliance.org.uk/

The post of Compliance Officer for IPSA was established by the Parliamentary Standards Act 2009, as amended by the Constitutional Reform and Governance Act 2010.

The Compliance Officer’s remit is defined in statute and is to:

  • conduct an investigation if he has reason to believe that an MP may have been paid an amount under the MPs’ Scheme of Business Costs (the Scheme) that should not have been allowed; and
  • at the request of an MP, review a determination by IPSA to refuse reimbursement for an expense claim, in whole or in part.

As the Compliance Officer’s role is confined to matters pertaining to the Scheme, he has no power to investigate complaints that pre-date the creation of IPSA in May 2010.  Complaints regarding expense claims prior to May 2010 are usually handled by the Parliamentary Commissioner for Standards.

w4mp Guides-

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LIBRARY:  Authoritative guides to help in your job, useful links and light reading.  

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Since it began in 2000 w4mp has commissioned an extensive collection is a of guides to good practice to provide you with advice and support in carrying out the main activities expected of you in your job.

Most guides are written by staff working for MPs; some originate from various House Departments or our good friends in the  House of Commons Library.

Guides are constantly being revised and updated so if you do print a guide out please remember to check back from time to time to see if changes have been made.

Navigating the w4mp Library

You can search the whole site, including guides, using the standard search bar or this search box:

Or you can follow these links

If you would like to see a full list of all guides then we have a Guide Index that you can consult.

“My Constituency” iPad app now available

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A new version of the ‘My Constituency’ iPad app has been released on the iTunes Store. Created by the find people in the House of Commons Library it will display key statistics for each constituency area including election results, unemployment, youth unemployment and population,

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In this version new datasets have been added and improvements to the displays have been made.

You can find out and compare results from one area to another and against the region or the UK as a whole. The information is displayed in bar charts and line graphs. Or you can use My Constituency’s map to find out about a constituency and those around it.

The datasets are produced by House of Commons Library statisticians using a variety of authoritative sources including the Office for National Statistics (ONS) and the Department for Work and Pensions. The unemployment figures are updated monthly and with other statistics updated annually.

Find out more and if you do download it you might like to provide feedback.

View In iTunes  (an Android version is promised for the next release)

The Library Loans Service

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The Library Book Loans Service provides loans of books and an inter-library loans service for material not held in the Library.

The service is available to Members and House staff, in connection with their Parliamentary duties. Named Members’ staff can request and collect items on behalf of their Member.

Items can be collected from the Members’ Library, or sent on request to the Members’ Centre. Special arrangements exist for constituency staff.

The Library Loans Service is based in the Members’ Library in the Palace of Westminster. Contact 020 7219 1515 or hclibrary@parliament.uk.

For more detailed information, see the Commons Library Book Loan intranet page here: https://intranet.parliament.uk/research-online/research/commons-library-loans1/

Planning matters

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This very useful Standard Note by Christopher Barclay in the Commons Library provides a short introduction to planning, including the National Planning Policy Framework (NPPF), mainly to assist with replying to constituency questions.

It is on the public website at: https://commonslibrary.parliament.uk/research-briefings/sn05378/.

It includes:

  1. The normal planning procedure
  2. Frequently Asked Questions
    1. Third Party right of appeal
    2. The Planning Inspector
    3. Planning Policy and the Green Belt
    4. Paying for infrastructure
    5. Buying planning consent
    6. Housing Targets
    7. Garden Grabbing
    8. Permitted Development Rights
    9. Calling in/ recovered inquiries
    10. Consent given on the basis of false information
    11. Enforcement
  3. The Role of an MP in planning

How Laws Are Made

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One of Parliament’s main roles is debating and passing laws,  and Parliament’s public website has an excellent guide to the process, describing all the different types of Bills and Secondary Legislation.

You can find the guide here: https://www.parliament.uk/about/how/laws/

Training

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Special Note : Covid-19 and Casework: Ask the Library

The House of Commons Library ran a series of online training sessions on 25 and 26 June to help MPs’ staff deal with Covid-19 related casework. The programme covered:

  • Preventing evictions
  • Understanding the data on case numbers and deaths
  • The lockdown laws
  • Schools
  • The economic impact
  • Using the Library remotely

And much more… You can view the recordings of those sessions here: https://parliament.learningpool.com/course/view.php?id=1747


Learning and Development

The main resource for training for Members’ Staff is The Commons Learning and Organisation Development team.

Courses take place both on the Parliamentary Estate and regionally, and if a course of interest is not available at a convenient location or date, they will endeavor to accommodate specific requirements, subject to sufficient demand (12 delegates and above).

Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA.

The full course catalogue is available via Act – the Parliamentary learning management system.  A list of courses can be found at the bottom of this page.

At the moment, it is not possible to attend classroom based training.  However, there are some courses which are available online in a virtual classroom.  Please see here for details: https://parliament.learningpool.com/course/view.php?id=1590

 


House of Commons Library

The House of Commons Library also provides training that may be of value to staff.  Courses are open to Members of both Houses, their staff and parliamentary staff, unless otherwise stated on the course schedule and individual arrangements can be made for constituency staff. See the Library’s training page on the Parliamentary Intranet for details and booking.


Other Providers

Listing here does not imply any endorsement or promotion of the providers.
 
If you have any suggestions, or if you would like your organisation to be featured here, please contact us via our Feedback Form
 
 

Latest Training Courses

All MP staff virtual Q&A – Dealing with aggressive and abusive constituents

Time: 14:00 Date: Friday 26 February 2021 Where: Online – MS Teams The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst). If you…

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Law Training Sessions from the Learning and Development Team

The Learning and Development has arranged some new law training sessions in March.  Please book yourself onto them using the intranet links below. Introduction to housing law: Homelessness https://parliament.learningpool.com/mod/facetoface/view.php?id=3874 Introduction to housing law: Security of tenure  https://parliament.learningpool.com/mod/facetoface/view.php?id=3876 Introduction to housing law: Social housing https://parliament.learningpool.com/mod/facetoface/view.php?id=3877 Introduction to housing law: Disrepair https://parliament.learningpool.com/mod/facetoface/view.php?id=3875 The Law and Special Educational Needs https://parliament.learningpool.com/mod/facetoface/view.php?id=3878 Introduction…

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All MP staff virtual Q&A – Dealing with aggressive and abusive constituents

Time: 14:00 Date: Friday 26 February 2021 Where: Online – MS Teams The focus of this month’s session will be dealing with aggressive and abusive constituents, both over the phone, in person and on social media. Our expert speakers are Neil Cahalin (Personal Security Adviser) and David Mair (Social Media and Security Analyst). If you…

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Find It Online

Who should attend this course? Think you know about searching online? Do you type a word or two into Google and find what you think you’re looking for? This course focuses on effective research techniques and strategies to retrieve meaningful results when searching the internet as well as an introduction to other search tools. This…

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How to Support an All-Party Parliamentary Group (APPG) – Online Workshop Seminar

Owing to the COVID-19 pandemic, the Registrar of Members’ Financial Interests will be holding seminars virtually (via MS Teams) until further notice, with each lasting about an hour. How to Support an All-Party Parliamentary Group (APPG) This seminar will cover: Register entries APPG Secretariats (volunteers, Members’ staff, outside organisations) Members and Officers Meetings (including AGMs,…

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Free Online Webinar: Recap of the major benefits changes and Coronavirus (COVID-19)

Policy in Practice are presenting a free online webinar: Recap of the major benefits changes and Coronavirus (COVID-19) 10:30 – 11:30, Wednesday 8 April 2020 Registration required: http://policyinpractice.co.uk/events/ As new measures to control Coronavirus (COVID-19) are introduced Policy in Practice’s Head of Policy, Zoe Charlesworth, summarises the major changes to the welfare system that have…

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Upcoming training courses from the Parliamentary Learning & Development Team

Here is the current list of training courses from the Parliamentary Learning & Development Team that staff can sign up for. Courses are free of charge to all Members’ staff who are paid through IPSA’s staffing allowance and travel costs to training events can be met from the expenses scheme administered by IPSA. There are…

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Essential Writing Skills for Members’ staff

The course will cover the principles of good written communication and how to put them into practice. It will look at some essentials about the use of language, grammar, tone and writing style and will include an introduction to the ‘Plain English’ approach to business writing. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=429

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Speech Writing

This course will cover the elements which make up a compelling speech, focusing on structure and the ability to tailor to the best abilities of the speaker and understanding the needs of the audience. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=554

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Supervisory Management Course

This one day course has been designed to provide an initial opportunity to build management capability and will be of particular benefit to those with limited or no experience of line management. For full details and dates, please click here: https://parliament.learningpool.com/course/view.php?id=1412

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